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Store Policies

Pricing
Currency
Pricing is in Australia Dollars (AUD) and includes GST (10%).  Pricing may be changed at our discretion and without notice.

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Product Delivery - Australia Wide

Delivery
Little Ladybags uses Australia Post to deliver all its parcels Australia wide. All orders are dispatched  within 48 hours of cleared payments and we post on Mondays, Wednesdays and Fridays but will happily accommodate any urgent requests. We will do our absolute best to make sure you receive your very important parcel as quickly as possible.

Pricing- Flat Rates 
Little Ladybags prides itself on fast and efficient delivery of its products for your little ladies direct to your door. We offer flat rates based on two delivery options Regular Post OR Express Post.

 

Up to 500g

500g to 3kg

3kg to 5kg

Estimated Delivery Time

Regular Post

$9.95

$9.95

$9.95

2 to 5 days

Express Post

$12.95

$16.95

$26.95

Next business day*

*Express Post offers next business day delivery within the domestic network only, linking metropolitan areas of capital cities (except Darwin) and selected other centres. Visit www.auspost.com.au/expresspost for more details.

All our parcels are lodged at a post office and can be tracked via www.auspost.com.au/track. We email to confirm your parcel has been sent and provide you with a parcel tracking number.

Product Delivery- Internationally
Little Ladybags welcomes international friends who may visit us and will happily deliver purchases to any overseas location that is serviced by International Registered Post. Postage charges are calculated on the size/weight and destination of an order.

If you are purchasing an item from overseas, before finalising the order please email us at hello@littleladybags.com to confirm a delivery price.

Please be aware that any customs charges, which vary from Country to Country, are the sole responsibility of the buyer and you should contact your local Custom's Office for additional information and/or rates.

Note - Little Ladybags takes no responsibility for the loss of, and or damage of goods caused by the delivery process on any parcels posted either within Australia or Internationally.

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Returns, Exchanges and Refunds
Little Ladybags strives to provide you with products that are of a high quality and integrity but if for some reason you are not satisfied with your purchase due to the product just not being how you expected it, then please contact us and we will try our very best to replace the item, provide you with an alternative or refund the items value in full.

Returns
Returns can be made up to 14 days from receipt of purchase and any returns after 14 days are not accepted.

Exchanges or Refunds
All items must be in the same original condition received, undamaged, unused and in the original packaging with labels attached.

To arrange for an exchange or refund, please contact us at hello@littleladybags.com providing your full name, the invoice number, a brief item description and reason for return or telephone:

(within Australia):       0421 807 487 (Lisa)
                                   0402 656 655 (Vivienne)

(outside Australia)     +61 421 807 487 (Lisa)
                                  +61 402 656 655 (Vivienne)

Once you have notified us, place the item in the mail and include a self-addressed envelope and we will return the item to you as soon as we receive the original.  Please write the invoice number on the parcel to enable us to quickly identify your parcel upon receipt.

Items should then be returned to: 
Little Ladybags Pty Ltd
PO Box 2436
Caulfield Junction VIC  3161

When returning your item for exchange or refund, we strongly recommend using Express or Registered Post. We do not accept responsibility for any lost parcel if you choose not to register or track your parcel.

Once your parcel is received, we will exchange or refund the amount to your original method of payment within 2-3 business days.  It may take an additional 2-5 business days for your financial institution to process the transaction and post to your account.

Any refunds given will be for the item’s total value and will not include the initial postal charges. All return postage costs (excluding faulty items) are at the buyer's expense.

We reserve the right to refuse to provide a refund if the product is not received in its original packaging, undamaged and unused.

Note that there are no refunds or exchanges on sale items.

Faulty items
All our items are carefully checked before being wrapped and sent however, if for some reason beyond our control you receive a damaged item, please contact us so that we can discuss appropriate action.  If an item is faulty we will happily replace the item or refund the item’s value (including any postage paid).

Note - Exchanges and or refunds on faulty items purchased through a third party supplier are the sole responsibility of the third party selling the item and are not the responsibility of Little Ladybags.

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Out of stock items
If a product you like is listed as “out of stock” please contact us and we will endeavour to order it for you or place you on our backorder list to be notified when the item is back in stock.

Should an item displayed become unavailable for some reason, we will contact you within 48 hours to organise an alternative product, place the item on backorder or cancel the order.

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Gift Vouchers
Gift Vouchers purchased through our online store are valid for a period of 6 months from the date of issue unless otherwise specified.

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General Information
Viewing items
All items are displayed as accurately as possible, however a slight variation may occur in colour and size specifications.  Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.

Laundering
Little Ladybags Handbags have been constructed using cotton/polyester which has been prewashed to reduce shrinkage and improve colour fastness.

If required, handbags can be hand washed using cold water, rinsed and dried flat in the shade or dry cleaned.  Please refer to the Care Label instructions inside the bag for full details.

Safety
Little Ladybags handbags and accessories have been designed for 3+ years and may contain small parts.  It is a buyer's responsibility to ensure appropriate supervision of children wearing or handling our products.

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Images
Images and photography on this website are the property of Little Ladybags Pty Ltd.  No image (whole or part) may be used, represented or reproduced without written permission.

Approved stockists may obtain images for their promotional purposes by contacting us directly at hello@littleladybags.com.

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Intellectual Property/Copyright
All content and designs on this site are the sole property of Little Ladybags Pty Ltd T/AS Little Ladybags and are subject to copyright. This includes but is not limited to logos, graphics, images, text and site design and must not be copied or used without express permission from Little Ladybags.  Breaches of copyright will be pursued. 

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Disclaimer

All information on this website is provided in good faith and to the best of our knowledge the information is accurate and current.  In the unlikely event that an item is either incorrectly priced or the information is incorrect, Little Ladybags reserves the right to make appropriate changes at any time and without notice.